Policies

Order Terms & Policies

Last Updated: 7/16/2018

Payment

We accept Paypal payments, which in turn can accept Visa, Mastercard, Discover & American Express. No Paypal account is required to process your payment. Payments are due at time of purchase.

Shipping

We try our best to ship items within 2 business day as long as they are in stock. Your items will ship to the address you provided us, with the shipping method you choose at checkout. If there are any problems with the address or shipping method we will call you to correct any problems.

We currently ship to all 50 states in the US. All orders are shipped via USPS.

Orders Not Received

If you have not received your items, please contact USPS with your tracking number to inquire where your package is. Once your package has left our store, we are not responsible for it. We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. Should damage occur to your package, please contact us so we may help you resolve the problem quickly.

Please Note: Candles, melts & soaps are sensitive to heat and may melt slightly during the shipping process, or you may notice ‘sweating’ on the top of your product. This is normal will not affect the overall product in any way.

Items Missing

Our orders are checked thoroughly when we package items for shipping. Please unpack everything and search inside the box (and among all packing materials such as peanuts) before contacting us about a missing item.

Order Cancellations

If you need to cancel an order, please contact us immediately. If the order has not shipped yet, we can cancel the order at no charge to you. If the order has already shipped, please refer to our return policy.

Returns/Refunds

We do not accept returns on any used items. Please contact us within 14 days to arrange for a return. All items must be returned within 21 days. Columbia River Candle Co is not responsible for any shipping costs on returned items. Items not returned in original condition may incur charges.

If you receive an order where we have made an error, please contact us immediately with the details. We will work with you to get your order corrected at no additional charge.

If you receive an order that that has been damaged, you can refuse the package and have it sent back. Should you not be available when the package is delivered and you receive it damaged, please contact us and we will work with you to get it resolved. We will require a photo of the damaged item(s).

Privacy Policy

Last Updated: 7/16/2018

Columbia River Candle Co operates the https://www.columbiarivercandleco.com website.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the website. By using the website, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our services to you.

Types of Data Collected

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, including shipping address & billing address.
  • Cookies and Usage Data

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud through Paypal
  • Set up your account if desired
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Comments & Reviews

When visitors leave comments on this site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Review the Gravatar service privacy policy for more information. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

If you fill out and submit a contact form, we will collect your name, email, phone number, and pertinent data to process your contact request such as the message.

Usage Data

We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

We use cookies to track your cart, process orders, and track reviews and comments.

We also track items that are added to a cart, and product views. This data may also be store in cookies to show you products that you have recently viewed, or related products.

If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Use of Data

Columbia River Candle Co uses the collected data for various purposes:

  • To provide and maintain the website
  • To notify you about changes to our website
  • To allow you to participate in interactive features of our website when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the website
  • To monitor the usage of the website
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Columbia River Candle Co will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Columbia River Candle Co may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Columbia River Candle Co
  • To prevent or investigate possible wrongdoing in connection with the website
  • To protect the personal safety of users of the website or the public
  • To protect against legal liability
  • To those we have chosen to process orders. These include USPS (name and address so we can deliver your order) and Paypal (to process your payment)

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Security Of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our website (“Service Providers”), to provide the website on our behalf, to perform website-related services or to assist us in analyzing how our website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Analytics

We use third-party Service Providers to monitor and analyze the use of our website.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our website does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@columbiarivercandleco.com
  • By phone number: (360) 268-8165
  • By mail: 15640 Fourth Plain Blvd, Suite 106 #69